Frequently Asked Questions

How good is your support?

We wrote the Point of Sale software, so we have the knowledge base to support it at the highest possible level.

What is the upfront cost?

There is a fee for setting up the Server and Database of $500.00+GST and around $50.00+GST per terminal. The upfront support contract fee is 3 months in advance and is $450.00+GST.

Do we have to pay for updates?

All updates are included in the support contract.

What training is available?

We provide 1 day onsite training and any further onsite training is at $90.00+GST per hour.

How long will it take to install?

We prefer to set up the equipment prior to installing onsite to greatly reduce the impact on your business. Installation is usually undertaken in 1 day.

How quickly will you respond to support queries?

Phone support queries are dealt with within 2 hours with an average of a 15 minute response time.

Do we need to upgrade our existing hardware?

This is one of those "it depends" situations. If your hardware is 3 years old or less then we would make use of whatever you have available.

Older hardware we would look at on an item by item basis. One of the issues with older hardware is reliability especially with regard to Hard Disk Drives and Power Supplies. If the rest of the system has been giving you trouble free operation, we would suggest that replacing hard drives and power supplies be all that is likely to be required.

Whatever printers you have will work but we do recommend printers that are HP PCL compatible and/or Adobe Postscript compatible. If we install a Linux server the printers are less of an issue.

There are some non industry standard devices such as cash drawers, docket and label printers that may not be suitable but we will attempt to utilise all the hardware that you currently have.

We have a range of recommended hardware that experience has shown to be ultra reliable and we suggest that as any hardware you have becomes non-servicable, that it gets replaced by our recommended hardware. We can of course provide highly competitive pricing for all your requirements.

Will the install process be painful?

We try to minimise your business exposure to the installation of the Point of Sale system. Most of the installation can be done online. There are going to be some short disruptions to your operations but we attempt to plan these around your schedule.

Will there be any downtime during the install?

We attempt to minimise downtime in your business by preparing all the installation either offsite or online. We can also utilise after hours planning in cooperation with you and your staff.

Can our existing data be migrated?

We are proficient at converting data from a wide range of sources - we would discuss with you what current data you have and what systems you are currently using. There is a charge involved in converting data but it is very small in comparison to having to start from scratch. The average is about $800.00+GST.

What if we have never had a POS system?

We are only too pleased to assist you in getting your business transitioned to Store Manager Point of Sale. In some respects, you are in a enviable situation because you will have nothing to un-learn, so to speak.

We will discuss with you what your initial requirements are, remembering that Store Manager Point of Sale will grow with your business and it does not matter whether you have 1 or 50 terminals, there is no extra charge for the Point of Sale software or support.

How long will it take my staff to be trained?

Training of staff is usually accomplished in a half day and we find that staff once they have experienced the operation of the system they are eager to share their new found skills with others, so the training becomes viral.

What support is available? Is it on-site or over the phone?

We provide 4 levels of support:

1. Phone support (included in the support agreement).
2. Online support (included in support agreement).
3. Support Ticket system accessible from the Store Manager Point of Sale Menu
4. Onsite support (Minimum charge 1 hour @ $90.00+GST per hour).
   Onsite support also incurs travel charges.

What training material is available?

There is an inbuilt context based training and help facility in the Store Manager Point of Sale software as well as on demand Video training sessions available directly from the Store Manager Point of Sale Menu. We are currently developing a comprehensive online training campus. We also provide live online training (included in the support contract).